Rendoo.ai – Privacy Policy

1. Purposes of Data Collection

• •Create and manage user and partner accounts
• •Enable activity discovery, connections, group creation and activity reservations
• •Process contact requests, assistance and complaints
• •Send communications necessary for service operation
• •Improve platform security, reliability and functionality
• •Send commercial communications when the user has consented or when the law permits

2. Data Collected

• •Identification and account data: name, surname, email, phone number, profile photo
• •Activity-related data: reservations, groups, preferences, interactions and information necessary for connections
• •Technical data: IP address, device type, application version, technical logs and security information
• •Voluntarily transmitted content: messages, support requests, reviews or contact forms
• •Data necessary for payment and transaction confirmation, processed directly or by payment service providers
• •Rendoo.ai only collects data necessary for the stated purposes

3. Recipients and Subprocessors

• •Data may be accessible to authorized Rendoo.ai staff and technical service providers necessary for platform operation, within the scope of their duties
• •Certain information necessary for a reservation may be communicated to the relevant activity provider
• •Rendoo.ai does not sell personal data
• •Data may also be disclosed to authorities when required by law
• •When a provider involves data transfer outside Tunisia, Rendoo.ai applies the procedures and authorizations required by Tunisian law

4. User Rights

In accordance with Tunisian data protection legislation, users may, under the conditions provided by law, request access to their data, its correction, update, deletion or destruction, as well as object to certain processing for legitimate reasons. To exercise these rights, users can write to contact@rendoo.ai. Reasonable verification of identity may be requested to protect the data in question. Users may also contact the National Authority for Personal Data Protection (INPDP) in cases provided by law.

5. Data Retention Period

Data is retained only for the duration necessary for the purposes for which it was collected, for the declared or authorized period where applicable, and for the periods required by legal obligations or necessary to manage a dispute. After the applicable period, data is deleted, destroyed or anonymized in accordance with legal requirements.

6. Security

Rendoo.ai implements reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration or disclosure.

7. Cookies and Similar Technologies

The website and application may use cookies or similar technologies necessary for operation, security, preference memorization and, when enabled, audience measurement. The choices offered to users are applied according to the functionality actually used.

8. Contact Information for Exercising Rights

RENDOO AI Immeuble Tunis Carthage, Bloc A, Bureau 26, 2027 Ariana Ville, Ariana, Tunisia Email: contact@rendoo.ai Phone: +216 52 171 370 Competent Authority: National Authority for Personal Data Protection (INPDP), Tunisia

9. Updates

This policy may be updated to reflect changes in service or legal obligations. The version in effect is the one published on Rendoo.ai with its effective date.